IT Systems Manager (IT Manager) at ALTEN Maroc in Rabat

## Overview **ALTEN Maroc**, a global leader in engineering and technology consulting, is offering a job opportunity for an IT Systems Manager (IT Manager) at its Rabat office. This permanent contract (CDI) position requires a **Bac+5** degree in IT and **8 years** of experience in managing technical teams and IT support. The role involves leading Level 2 teams, developing competencies, knowledge management, ensuring operational excellence, and participating in recruitment processes.

## The Organization **ALTEN Maroc** is a subsidiary of the global leader in engineering and technology consulting, established in 2008 with offices in Fes, Rabat, Tetouan, and Casablanca. The company currently employs over **2200 employees** and aims to reach **3300 employees** by the end of 2027, becoming a center of excellence. ALTEN Maroc positions itself as a strategic player in supporting the professional development of engineers.

The company's mission is to meet the technological ambitions of its major international clients in the automotive, railway, R&D, IT, telecommunications, and media sectors. Joining ALTEN Maroc means integrating into an excellent work environment and benefiting from a personalized and evolving career path, an ambitious competence development policy, and a stimulating, collaborative, and meaningful work environment.

The company's culture is deeply **collaborative**, human-centered, fostering trust and support among teams, with close management that accompanies and develops talent. This dynamic is rich with a genuine openness to **innovation**, where creativity, initiative, and experimentation are encouraged daily. Work is also based on a **structured** organization, ensuring effectiveness, precision, and quality in engineering projects. Finally, a spirit of **performance** is present but balanced, supporting collective ambition without compromising a friendly and participatory atmosphere.

## Advertised Positions - **IT Systems Manager (IT Manager)**: One (1) position in Rabat, requiring a **Bac+5** degree in IT and **8 years** of experience in managing technical support and IT teams.

## Application Requirements - **Educational Qualification**: **Bac+5** degree in IT. - **Experience**: At least **8 years** of experience in managing technical teams and IT support. - **Languages**: Fluent in both **French** and **English** (advanced level mandatory). - **Technical Skills**: Proficiency in IT service management tools such as **ServiceNow**, **SharePoint**, **Teams**, and **Copilot**. - **Soft Skills**: Leadership, analytical ability, priority management, and effective communication.

## Key Duties and Responsibilities - **1. Level 2 (L2) Team Management:** - Direct management of Level 2 teams. - Leading workload, capacity, and resource allocation. - Incident distribution and prioritization. - Defining and monitoring individual and collective objectives. - Supporting employees in their career paths. - Developing and monitoring competence development plans. - **2. Training and Competence Development:** - Building and monitoring the team training plan. - Developing functional versatility and functional coverage. - Supporting the transition towards a comprehensive and integrated support model. - Promoting the use of AI and automation tools in daily activities. - **3. Knowledge Management:** - Enriching, structuring, and maintaining the IT HUB knowledge base. - Defining documentation and knowledge capital standards. - Utilizing group tools (ServiceNow, Teams, SharePoint, Copilot) to ensure knowledge dissemination and continuity. - Implementing a Knowledge-Centered Support approach. - **4. Operational Excellence:** - Activating continuous improvement for Level 2 support. - Leading corrective and preventive actions. - Coordinating activities between Level 2 and Level 3 teams. - Monitoring expertise and development requests escalated to higher-level teams. - **5. Incident Management and Governance:** - Active participation in incident management, problem management, and major incident management processes. - Coordinating resolution actions between teams. - Activating operational governance bodies with stakeholders. - Identifying and escalating friction points, risks, and improvement needs. - **6. Performance Leadership:** - Defining and monitoring operational Key Performance Indicators (KPIs). - Producing dashboards and management reports. - Analyzing trends, volumes, service quality, and user satisfaction. - Proposing continuous improvement plans. - **7. Recruitment and Onboarding:** - Identifying resource needs. - Participating in recruitment processes. - Selecting competencies aligned with Level 2 needs and the group's strategic directions. - Organizing and leading the onboarding of new employees.

## Important Dates - Application deadline: **September 27, 2026**.