Customer Service Advisor Job (M/F) at Concentrix Agadir - German / English

## Overview Concentrix is a global leader in technology and services, operating in over 70 countries to help brands improve their customer experiences and business operations. The company is seeking to recruit **10 Customer Service Advisors** in **Agadir**, proficient in both **German and English**, to join its dynamic and innovative team.

## Organization **Concentrix** is a global company specializing in providing integrated technology and service solutions for major brands. The company's culture is characterized by a focus on **performance and competitiveness**, with an emphasis on ambition, a love for challenges, and customer service. The company also supports **collaboration**, responsibility, and close management that cares about supporting teams. Concentrix also relies on a strict **organizational** culture that ensures the accuracy of operations and operational efficiency, and encourages **innovation**, adaptation, and continuous improvement.

## Announced Positions - **10 positions** for Customer Service Advisor (M/F) in **Agadir**. - **Required Specialties**: Customer Service, proficiency in German and English.

## Eligibility Criteria - Fluent in **German and English** both written and spoken. - Possess excellent communication skills, organizational ability, autonomy, and a positive attitude. - Comfortable with digital tools and a natural curiosity for new technologies. - Passion for challenges and a commitment to achieving customer satisfaction. - **Educational Level**: Baccalaureate degree minimum. - **Experience**: Entry-level (less than one year).

## Required Documents No specific documents are mentioned in the announcement.

## Assessment Stages The recruitment process at Concentrix includes the following stages: - 1. **Online Assessments**: **One hour** duration, aimed at evaluating candidates' linguistic, technical, and personal skills. - 2. **Phone Interview**: A conversation with a member of the recruitment team to introduce Concentrix and confirm the candidate's suitability for the role. - 3. **In-person Interview**: An in-depth discussion to confirm skills and align the candidate's goals with the company culture.

## Important Dates - Announcement Date: **2024-05-20** - Application Deadline: **September 13, 2026** - Test Date: Not specified

## Benefits Offered Concentrix highly values its talents and offers the following benefits: - **Competitive salary** with additional bonuses: - Language bonus for multilingual speakers. - Attendance bonus starting from the twelfth month and performance-based incentives. - Special Eid al-Adha bonus. - **Excellent social and health benefits**: - Comprehensive health insurance and a retirement plan after one year. - Flexible working hours with the option of **remote work** after the initial training period. - Free access to gym facilities. - Provision of transportation to ensure smooth and safe commuting to work. - Continuous professional development to enhance skills and knowledge. - **Dynamic work environment**: - Fun events and gifts throughout the year to foster team spirit.