Foundever: Recruitment of Inbound Commercial Advisors in Casablanca 2026

## Overview Foundever, a leader in the call center industry, announces a recruitment campaign for Inbound Commercial Advisors in Casablanca. These positions aim to provide comprehensive, high-quality customer support and ensure customer satisfaction and loyalty, with a focus on innovation, collaboration, and performance.

## The Organization **Foundever** (formerly Sitel Group) is a global company specializing in customer experience management and call centers. The company is characterized by an innovation-driven work culture, where creativity, flexibility, and experimentation are central. This culture is balanced with collaboration, focusing on goodwill, team spirit, and close management that fosters support and autonomy. Competition contributes to enhancing performance requirements and results orientation, while organization provides a structural framework for practices. This work environment is geared towards curious, committed candidates who adapt to changing contexts.

## Positions Advertised - **Inbound Commercial Advisor**: **15** positions available in Casablanca. Key responsibilities include: - Receiving and managing inbound customer calls. - Listening, diagnosing needs, and providing accurate and appropriate solutions. - Proposing additional sales in response to customer requests. - Applying defined processes and mastering internal tools. - Reporting any useful information to improve service quality. - Achieving and exceeding defined qualitative and quantitative objectives.

## Eligibility Requirements We are looking for enthusiastic and attentive candidates who meet the following conditions: - Educational level: **Baccalaureate** minimum or higher. - Excellent level of French, both spoken and written. - Strong sense of customer service and a robust commercial spirit. - Good command of computer tools. - Commitment, punctuality, and a sense of responsibility. - Ability to work within a team. - Desire to persuade and perseverance. - Ability to maintain emotional distance. - Need for work and organization.

## Benefits and Advantages At Foundever, we value your skills and investment through: - **Attractive remuneration** (fixed salary + performance bonuses + sales bonuses). - **Permanent employment contract (CDI)** from the first day of training. - **100% paid training** to put you in the best conditions. - **Full social benefits**: health insurance, affiliation to the National Social Security Fund (CNSS). - Pleasant working environment with a relaxation area (social club, activities, vouchers, lottery, board games, foosball). - **Guaranteed transport** for greater comfort. - This position is also open to people with motor disabilities.

## Important Dates - Announcement Date: **2024-05-15** - Application Deadline: **September 09, 2026**