Telephone Operator (Standardiste) at Es Saadi Marrakech Resort 2026

## Overview Es Saadi Marrakech Resort, one of Morocco's most prominent luxury hotel establishments, is seeking a Telephone Operator (Standardiste) to join its team. This position serves as the first point of contact for clients and requires strong communication and customer service skills to ensure an excellent experience.

The main task involves managing the telephone system, receiving and directing incoming calls, providing general information about the resort and its services, as well as handling special client requests and directing them to the relevant departments. A Bac +3 diploma and 1 to 5 years of experience in the hospitality or tourism sector are required.

## Organizing Body **Es Saadi Marrakech Resort** is a luxury hotel complex located in the heart of the "Hivernage" district in Marrakech. The resort spans 9 hectares of lush gardens and includes a 5-star hotel with 149 rooms, a luxurious palace with 81 suites, in addition to 10 private villas and 8 authentic palaces. The resort offers 13 restaurants and bars, two spas, and an entertainment center. The resort is renowned for its serene luxury and authentic Moroccan hospitality, and it seeks to attract passionate talents committed to excellence in the hospitality sector.

## Advertised Positions - **Telephone Operator (Standardiste)**: One (1) position in Marrakech, permanent contract (CDI).

## Eligibility Requirements - Hold a diploma of at least **Bac +3** level, preferably in hospitality, catering, tourism, or related fields. - Initial professional experience ranging **from one to five years** in a similar role or in the hospitality and catering sector. - Excellent command of oral communication skills and a strong sense of customer service. - Ease in dealing with others and the ability to manage multiple tasks simultaneously with calm and efficiency. - Good knowledge of correspondence rules and message reception techniques. - Proficiency in basic office tools (word processing, email). - Knowledge of multiple foreign languages is considered an additional asset. - Possess organizational skills and the ability to react quickly in a dynamic and prestigious work environment.

## Important Dates - Announcement Date: **2024-05-20** - Application Deadline: **2026-08-05**

## Required Documents No specific documents mentioned in the announcement.

## Test Stages No specific test stages mentioned in the announcement.