Advanced Bilingual (French and English) Technical Support Technician - Manpower Agencies 2026

## Overview Manpower Agencies, a leader in recruitment and human resources solutions in Morocco, is seeking an **Advanced Bilingual (French and English) Technical Support Technician** to join its team in Casablanca. This role aims to provide first-level technical support to users, focusing on resolving technical issues and ensuring customer satisfaction.

## Organizing Entity **Manpower Agencies** is part of the **ManpowerGroup**, a major international player in recruitment and social integration since 1997 in Morocco. The Group covers all regions of the Kingdom, from Tangier to Laayoune, supporting companies in enhancing excellence in human capital management through services such as temporary staffing (Intérim), fixed-term contracts (CDD), permanent contracts (CDI), and HR solutions. Manpower Agencies' culture is characterized by balance, where **collaboration** is a fundamental pillar of the work environment. The company values managerial proximity, trust, and collective commitment, while giving equal importance to **performance** and achieving results.

## Advertised Positions Manpower Agencies announces the availability of **3 positions** for an **Advanced Bilingual (French and English) Technical Support Technician**. - **Position**: Advanced Bilingual (French and English) Technical Support Technician - **Number of Positions**: 3 - **Contract Type**: Permanent Employment Contract (CDI) - **Location**: Casablanca - **Key Responsibilities**: - Manage calls and technical support requests from users in both French and English. - Diagnose and resolve hardware and software-related incidents. - Install, configure, and maintain computer hardware and software. - Document interventions and provided solutions in the knowledge base. - Escalate complex issues to specialized teams when necessary. - Participate in user training on tools and best practices. - Ensure technological monitoring to propose improvements.

## Eligibility Requirements - **Educational Level**: **Bac +2** diploma (DEUG or equivalent). - **Professional Experience**: Between **1 and 3 years** of experience in a similar role, preferably in call centers or IT. - **Technical Skills**: - Proficiency in diagnosing and resolving IT-related incidents. - Knowledge of operating systems (Windows, macOS) and office environments. - Skills in ticket management and using support tools. - **Language Skills**: Excellent oral and written communication skills in both **French and English**. - **Personal Skills**: Ability to work under pressure, prioritize, team spirit, and a highly developed sense of customer service. Desired personal attributes include: seeking novelty, flexibility, need for reflection, need for autonomy, commitment to work, ambition, and organization.

## Important Dates - Announcement Date: Today - Application Deadline: **September 09, 2026**