Travel Services Agent (Temporary Contract) - Air Arabia 2026 in Nador and Tangier

## Overview Air Arabia Maroc is looking for a **Travel Services Agent (temporary contract)** to join its team in **Nador** and **Tangier**. This position aims to enhance the airline's daily sales and customer services, and handle customer inquiries and complaints to ensure their satisfaction.

## Organization Air Arabia Maroc is part of the Air Arabia Group, a leading low-cost airline in Morocco, headquartered in Casablanca. Established in April 2009, the company focuses on offering services that combine comfort, reliability, and excellent value for money. The company is characterized by a humane and collaborative work culture, with an emphasis on solidarity, trust, and teamwork.

## Advertised Positions - **Travel Services Agent** — one (1) position, fixed-term contract (CDD), in Nador and Tangier.

## Duties and Responsibilities - Promote Air Arabia's sales and customer activities, including tickets, packages, holidays, visas, insurance, and car rentals. - Process bookings, travel reservations, and modifications for walk-in customers, callers, and agents, issue tickets, and finalize travel arrangements. - Apply cross-selling techniques to promote company products and services and achieve individual targets. - Stay updated on all new updates, products, or systems to maintain strong knowledge of the company's services and products. - Contribute to increasing sales and profitability by selling ancillary services, insurance, holiday packages, visas, and flight rewards. - Educate customers about all new promotions, campaigns, and special offers. - Establish contact with current and potential customers to boost sales and build trust and credibility. - Respond to all customer inquiries and handle their complaints effectively to ensure a positive image for Air Arabia. - Coordinate with the airport team and visa screening team to streamline check-in procedures and formalities. - Inform customers of any changes or modifications to flights such as delays or cancellations. - Process and monitor visa applications and cancellations in accordance with Air Arabia policies and procedures. - Maintain company property such as brochures, pamphlets, equipment, office, and waiting area in good condition.

## Eligibility Requirements - **Academic Qualifications:** - A Bachelor's degree (Licence) in Tourism or Management or equivalent as a minimum. - An additional qualification in Aviation, IATA, or Tourism is considered an advantage. - **Language Skills:** - Proficiency in English and French. - Fluency in Arabic when necessary. - **Professional Experience:** - 1-2 years of experience in the customer service industry, preferably in the travel, aviation, or tourism sector. - Recent graduates may be considered if they demonstrate the required competencies. - **Skills and Competencies:** - Proficiency in Microsoft Office programs (Word, Excel, PowerPoint). - Acceptable knowledge of aviation and travel products and services. - Ability to understand customer problems and direct them to the correct channel. - Effective communication, persuasion, negotiation, and problem-solving skills. - Ability to identify problems and react immediately to different situations. - Ability to recommend alternative solutions to customer problems. - Ability to work long hours and under pressure. - Utilize interpersonal relationships to support company objectives. - **Required Personal Attributes:** - Creativity, desire to persuade, rationality, flexibility, need for autonomy, ambition, organization.

## Important Dates - Announcement Date: **2024-05-20** - Application Deadline: **September 10, 2026**